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Frequently Asked Questions

​Q. Can I add/remove an item on my current order?

​A. Definitely! Send us an email to: tmshobbyroom@gmail.com , providing your current order #, the item(s) SKU # and/or description. We will gladly add/remove the item(s) on your current order and provide you the adjusted order. We wish, if you can, please advise any last minutes changes within 24 hrs, especially if you have chosen for the item(s) to be shipped. 

​Q. How do I cancel my order?

​A. You can send us an email and indicating your order # or invoice # you would like to cancel. Please note, once the order has been shipped, you can not cancel. Therefore, please let us know immediately that you wish to cancel. We normally will start getting your order ready for shipment right away. 

Placing Pre-Orders

If your order contains pre-order item(s), we will hold the order until the missing item(s) has been received. We will inform you when your order is ready to be delivered. After placing your order and it has not been processed yet, if you wish to add more item(s) to your order. During checkout, select "Personal Warehouse". We will always combine your open orders with any existing orders we can proceed with. Note: Any orders unpaid, will not be processed until completed. We will follow up with you before we proceed.

Personal Warehouse

During checkout, you will have this option. The way it works is:

1) If there are no existing order(s), we will hold your order. We may also reach out to you to confirm that you wish for us to continue holding your order until further notice, as you wish to add more item(s) to be shipped and processed together.

2) If there is already an existing order but has not been processed/shipped yet, we will add the order(s) to be shipped/delivered with the existing order.