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Frequently Asked Questions

Q. How do I make a purchase for local pickup?

​A. Process is the same with any purchase you make with us. When selecting "Shipment", choose "Pick up - By Appointment Only". Continue with checking out and during step 2, you will be asked how you would like to pay - select "Offline Payment".

​See more detail in our Pick Up Options page

​Q. Can I add/remove an item on my current order?

​A. Definitely! Send us an email to: info@tmshobbyroom.com , providing your current order #, the item(s) SKU # and/or description. We will gladly add/remove the item(s) on your current order and provide you the adjusted order. We wish, if you can, please advise any last minutes changes within 24 hrs, especially if you have chosen for the item(s) to be shipped. 

​Q. How do I cancel my order?

​A. You can send us an email and indicating your order # or invoice # you would like to cancel. Please note, once the order has been shipped, you can not cancel. Therefore, please let us know immediately that you wish to cancel. We normally will start getting your order ready for shipment right away. 

Placing Pre-Orders

If your order contains pre-order item(s), we will hold the order until the missing item(s) has been received. We will inform you when your order is ready to be delivered / picked up. After placing your order and it has not been processed yet, if you wish to add more item(s) to your order. During checkout, select "Pick Up" and choose "Add To Orders Not Shipped".

Please note for "local meet up" and payment has not been processed. If we have received and notified you about your "preorder", you have 72 hours to confirm and respond. Please check your SPAM folder. We will take your silence as you no longer wish to receive the order.